As we feared, the severe weather conditions affecting all of Texas have greatly impacted our business operations and supply chain.
- We are presently experiencing rolling blackouts lasting 3-4 hours at a time. We have tried to keep the phone lines open by spreading the staff across multiple locations, but phone service may be intermittently unavailable for the next 24-48 hours. If the matter is urgent, email may be a more effective means of communication: firstname.lastname@example.org
- UPS has not retrieved packages for the last two days, and we do not know at this time if they will be picking up packages tomorrow, Wednesday, February 17th.
Please understand that the shipping delays enhanced by these conditions are equally as frustrating to our staff as they are for you. We will continue to do everything humanly possible to move metal out the door.
I will keep you posted as conditions change. Thank you for your patience with us.