You may place an order online 24/7/365, or by phone at 361-594-3624, Monday through Friday between 7 a.m. and 7 p.m. CST. There is no difference in price when ordering online or by phone. We do not employ salespeople at our company, and there are no commissions or sales pitches. Our staff exists to facilitate a low cost, friendly, and efficient purchase or sale. No one will ever pressure you or make a sales call. As of September 23rd, 2017, there are no minimums when placing an order.
CREDIT CARD AUTHORIZATION
When you purchase by credit card or debit card, your order is processed immediately. When purchasing by bank wire, personal check, bill pay check, or cash (pickup only), we require a 5% credit card hold. This is a hold, not a charge. When we receive full payment for your purchase, we will release this hold on your credit card. (This process is similar to a hotel that requires a $100 hold for incidental expenses or room damages. The hotel releases the hold when you check out.) Our process is the same, only we release the hold upon receipt of payment. We also require a 5% credit card hold when selling to us.
Why the hold? We hedge all of our bullion. When you place an order or sell to us, we either hedge or unhedge a position in the market, exposing us to price movements in the precious metals markets. The credit card hold protects us against any market losses in the event of non-payment (purchase) or non-delivery of metals (sale). Please note that once an order has been executed, it cannot be reversed. Should you cancel your order or fail to remit payment, you will be subject to a cancellation penalty of $350 as well as market losses. We are the only bullion dealer that accepts limit orders for our clients. Information about placing limit orders is located on the Limit Orders page.
You will receive an invoice by email when you place your order. Payment instructions are located at the bottom of the invoice. You are locked in to a price the moment you place your order, and all orders are final, per our terms and conditions. For orders not placed by credit card, we request payment within one business day. (If paying by check, mailing within one business day via regular post is sufficient). We recognize that certain customers might need additional time for various reasons, such as rolling money from money market funds, etc. Please call or email us to request an extension. We are happy to accommodate extensions (within reason). We will never cancel an order without first contacting the customer. We do not accept international orders or payments from international countries.
Effective August 1st, 2013, we do not accept payment by bank check or cashier’s check. We treat electronic bill pay checks the same as personal checks. We limit cash transactions to $10,000 per calendar year. Upon receiving your payment, we will send you an email confirmation, which acts as your payment receipt. There is no sales tax on precious metals purchases.
The U. S. government does not require bullion dealers to report any transactions, unless:
A. You pay with more than $10,000 in cash (or cashier’s checks, which we do not accept). This would require a Form 8300 filing. We do not accept cash transactions greater than $10,000. NOTE: This rule does not apply to payments by bank wire.
B. You are a drug dealer, terrorist, or otherwise in violation of the USA Patriot Act or Texas Precious Metals AML policy.
There are no 1099-B reporting requirements on the PURCHASE of bullion. However, there are certain reporting requirements on the SALE of bullion by an individual to a dealer. (See: IRS Form 1099B Reporting Requirements)
Every product we sell is in stock and available for immediate shipment. Unlike most dealers: “If we don’t have it, we don’t sell it.” You will not wait three months for an order like you do with other companies! We strictly observe our policy of shipping all orders within three business days of receipt of payment. (If for some rare and unexpected reason we miss this window, we will do everything in our power to correct and amend.) When your order ships, you will receive an email with a tracking number.
SHIPPING & INSURANCE
All packages ship for FREE domestically via UPS, fully insured. If a package is lost or stolen in transit, it is our responsibility to file a claim and issue you a new package. We will ship to homes, offices, banks, depositories, or UPS Customer Centers. We will not ship to mail forwarding companies, PO Boxes, APOs/FPOs, or US territories like Guam and Puerto Rico. Orders shipping to SWP in the Cayman Islands will incur a shipping charge.
We use three vaults for inventory diversification. Our main vault is located in South Texas. We also store at vaults on the East Coast and West Coast. Depending on your location, inventory levels, product choices, or other factors, we will ship from any of our three vaults. Be advised that you might receive a tracking number before our carriers actually scan the package, so if your tracking number does not display tracking information the moment you receive the tracking number, please try again after 5 p.m. CST.
Please note that, for security reasons, we restrict clients from contacting UPS to change delivery instructions. If you need to change your delivery address while the package is in route, please contact our logistics department.
All packing operations are videotaped. In the rare event that we make a mistake, we will review our video logs. We will happily correct any shipping mistakes. Upon completion of your order, you may receive a follow-up phone call to ensure delivery completion. We will also generate a message to clients requesting feedback to ResellerRatings.com. If a client chooses to "opt in" to the review process, we will share only the client's email address and order number. To maintain client privacy, we never share client ordering information with external parties.
LOCAL PICK UP
We welcome clients to pick up orders in person at our facilities in Shiner — “the Cleanest Little City in Texas.” We accept appointments Monday through Friday between 9 a.m. and 4 p.m. CST for client pickup. Please call to make an appointment. We request at least 24-hour advance notice of your arrival. We do not have a showroom, and for security reasons, our vault is not located at our administrative address. Therefore, your advance notice is greatly appreciated. If you are picking up in person, be advised that we are Texan, so the entire staff is armed.